Utilizing techniques long applied for software support in the Enterprise, Innovational IP Solutions has developed a highly refined "Remote Assistance" capability for supporting our products in our customers data centers. Using the Remote Assistance model, and reviewing logs and configuration files via remote access to the customer system,  we are able to immediately respond to most customer issues. Resolution of the majority of reported problems historically are performed very quickly using this method. In many instances problems can be resolved within the first phone call to our Engineers.

Working with your IT staff Innovational IP Solution's skilled Engineers can upgrade your systems as required, help develop and implement backup strategies, design and implement sophisticated dialing plans, and help you maximize the investment you have made in Unified Communications.

All of our Engeering staff are certified SCS resources by Nortel. All of our techical resources have years of experience working with the SIPfoundry Open Source software as well. What ever SIP based solution you deploy we can support you.